Care and Maintenance

ensure product performance and longevity

Windows and doors are subjected to many kinds of dirt, debris and other contaminants over time. Ongoing care and maintenance at regular intervals helps to ensure that they attain their intended service life, maintain optimum performance, and are not subject to premature wear. Failure to properly maintain the windows and doors may result in reduced air and water tightness, in premature wear of the operating components, and may void provisions of the warranty. Coastal properties require additional maintenance as they are subject to salt deposits and wind driven sand.

Bi-annual inspections of all windows and doors should be performed in spring and fall to ensure your windows are clean, free of debris and lubricated. The use of mild soap and water is recommended for cleaning. Never use abrasives or acidic solutions such as vinegar.

Cleaning Insect Screens

Follow exterior surface cleaning instructions for all exterior screens. Interior mounted screens can be vacuumed with a soft brush attachment or wiped with a soap and water solution. Use caution when removing and handling insect screens. Torn insect screens or bent screen bars are not covered by warranty.

Tip: An easy way to clean an insect screen is to remove it and lay it down on a flat surface. Apply soap and water to the screen and let it soak for a minute. Then, rinse the screen using a low-pressure spray, such as a garden hose.

Cleaning and Lubricating Hardware

Clean and lubricate hardware components regularly to prevent excess wear on hardware gears. Use a mild soap and water to wipe hardware components clean, including locks, hinges, operator arms, and handles. Always rinse hardware with clean water to remove any detergent prior to lubricating.

To lubricate rotary drive hardware, use lithium grease, automotive grease, or petroleum jelly. To lubricate hinges and rollers, use silicone based lubricants. Avoid using petroleum-based lubricants.

Cleaning Glass Surfaces

Apply a mild soap or glass cleaner to the glass, by spraying or using a clean, grit-free cloth or sponge. Avoid using ammonia or alcohol-based cleaners, which can cause streaking. Be careful not to damage glazing, frame finish, wood components or insulating unit seals by overgenerous application of cleaners.

Follow the cleaning solution manufacturer’s directions on the label for toxicity, handling and flammability warnings. Wipe the cleaning solutions on the glass in a circular motion, applying light to moderate pressure. If streaks appear, rinse the glass surface with clean water. Using a clean, lint-free cloth, wipe the interior glazing surfaces dry, including any interior frame or hardware components. This will prevent spotting or water damage.

Tip: Glass should be cleaned by starting at the top of the building and systematically working down to glass installed on lower levels. This technique reduces the possibility of residue and cleaning solution running down on previously cleaned glass.

Cleaning Exterior Frames

The exterior surfaces of our window frames may collect a layer of surface dirt over time, depending on your local environmental conditions.

Under most conditions, occasional rainfall should be sufficient to remove accumulated dirt on exterior surfaces. However, in conditions with smog, excess smoke, or dirt, the exterior surfaces should be cleaned more regularly to prevent damage to exterior finishes and discolouration.

Use a mild soap with clean, warm water, and wipe surfaces gently using a clean cloth, soft bristle brush. Rinse surfaces thoroughly with clean water before soap or detergent dries.

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